Do You Have a Crisis Communications Plan?

April 6, 2020 Emily Cretella

Don’t panic — it’s time to talk crisis communications.

I write this as the COVID-19 coronavirus spreads through global communities at an alarming rate. Universities and schools are now navigating both distance learning and virtual admissions, with no end in sight. 

While this is an unprecedented occurrence that of course requires careful communication with our communities, it is just one example of why crisis communications are critical. 

The way you choose to communicate in a crisis reflects your school’s brand, personality, community, and so much more. For that reason, it’s important to have a plan in place.

There are typically three phases of general crisis communications (pre-crisis, crisis, and post-crisis), and schools need to be prepared for them all. Get started by following the best crisis communication tips for independent schools outlined here. 

While it’s impossible to be prepared for every type of crisis situation, following these tips will help schools better communicate during serious events.

How is your school approaching crisis communications? Tweet us @enrollmentorg and @emilycretella

About the Author

Emily Cretella

Emily Cretella is an EMA featured expert, strategic storyteller, content marketer, and school marketer’s best business friend. The owner of Cursive Content, Emily helps school marketers tell powerful stories that attract dream families, increase inquiries and enrollment, strengthen communities, and grow school influence.

Follow on Twitter Follow on Linkedin Visit Website More Content by Emily Cretella
Previous Article
Questions That Boards Should and Should Not Be Asking Right Now
Questions That Boards Should and Should Not Be Asking Right Now

Are you a head of school, enrollment director, or administrator hoping to help your board ask the right que...

Next Article
Virtual Admissions: Tips for Bringing Your In-Person Process Online
Virtual Admissions: Tips for Bringing Your In-Person Process Online

Independent schools are rushing to transform their admissions process to fit the new “normal” of COVID-19 s...

COVID-19 Resources for Schools

Take Me There